Refund policy

Singapore Alcohol Delivery – Return and Refund Policy

Our alcohol delivery service in Singapore has a strict no-return, no-refund policy, except for items damaged during transit.

Damages and Issues

Please inspect your order upon receipt. If your item arrives damaged or incorrect, contact us immediately at vintageandvines@velocityvws.com so we can assess the issue and resolve it.

Non-Returnable and Non-Refundable Items

We do not accept returns or offer refunds for any items unless they are damaged in transit. No returns or refunds apply for any other reason, including change of mind.

Refunds for Damaged Items

In the rare event of a damaged item, we will provide a refund upon confirmation. Approved refunds will be processed to your original payment method within 10 business days, although processing times may vary by your bank or credit card company. If more than 15 business days have passed since approval, please reach out to us atvintageandvines@velocityvws.com.

This policy is in place to maintain the quality and safety of our products, ensuring our customers receive only the best service and experience.